Privacy Policy
What Data Do We Collect?
When filling out and submitting our online contact form, we will collect the following data:
● Name
● Subject
● Enquiry
The information will be stored and processed in order to proceed with correspondence with the enquirer. Additionally, the information collected will be stored on cloud services.
How Do We Collect Your Data?
We collect data and process data when you:
● Register online or place an order for any of our services.
● Fill out and submit information via our Contact Us form.
● Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
● Use or view our website via your browser’s cookies.
How Will We Use Your Data?
We collect your data so that we can:
● Process your order and manage your account.
● Email you with special offers on other services we think you might like.
● Contact you to resume correspondence when a request has been submitted to us by you.
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How Do We Store Your Data?
We securely store your data on secure cloud-based platforms. Our use of secure cloud-based platforms abides by our Data Protection Policy, Acceptable Use Policy and IT Usage Policy. All personnel associated with beating hearts have restricted access to data storage locations. Each user is supplied with the minimum access required to carry out their job roles. Any elevation of privileges goes through a request process and is assessed by management. All users have multi-factor authentication to access information. Any personnel who lose a device in which they can access company data are obligated to contact us as soon as possible. We will then block the users accounts to all features until the issues have been resolved.
We will keep data that you have supplied to us for 5 years. Once this time period has expired, we will delete your data by wiping it from our systems, formatting and destroying any hard drives that are no longer in use (dependant on the classification level of data stored on the devices) and shredding any documents related to your data. This can also be done retrospectively by contacting us.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us stating you wish to not be contacted further with marketing materials.
Your data protection rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to us processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
We use cookies in a range of ways to improve your experience on our website, including:
● Keeping you signed in
● Understanding how you use our website
There are a number of different types of cookies, however, our website uses:
● Functionality – we use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
● Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
You can set your browser not to accept cookies, and the above website https://allaboutcookies.org/ tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy Policies for Other Websites
Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
How to Contact Us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
How to Contact the Appropriate Authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Find the relevant information on how to contacts the Information Commissioner’s Office here: https://ico.org.uk/.